This Privacy Policy applies to Shoviv Software Pvt. Ltd. concerning www.shoviv.com. From now on, "Us", "We", "Our", Shoviv, and Shoviv Software will be used for Shoviv Software Private Limited. This Privacy Policy defines what information about users will be collected by shoviv.com and how this information will be used. It is to ensure that Shoviv’s users are aware of their data and ensure the legal and defined use of their data.
Please read all the aspects of the Privacy Policy very carefully to know the collection, use, and protection of the data when users use our services and are associated with our website.
We collect information when users place an online order. It is used to share the credentials between the user and us. It is important for the purchase formalities.
We also use the information for technical support. Our technical team uses the email ID to respond to the queries of users.
After getting permission through the notification desk, we use the email ID of users to inform them about the new updates, special discounts, new releases, and new changes in our products and services.
Name, Email address, Contact number, Company name, Billing or payment details (processed securely through third-party gateways).
Information about pages visited, time spent on the website, and referral sources.
IP address, browser type, and operating system details.
Log and diagnostic data are used to enhance and optimise our services.
When you use Shoviv migration tools or cloud-based solutions, certain limited metadata—such as the number of items processed, product version, and license activity—may be collected to enhance product performance and ensure accurate licensing.
All payment transactions are securely processed through trusted third-party payment gateways/merchants (such as PayPal or PayPro Global). Shoviv does not collect or store any credit or debit card information.
The ultimate aim of collecting information is to provide better services and make improvements. Using details like First name, Last name, Email address and Contact number, we offer a quick and perfect solution to users.
By collecting existing users’ contact information, it becomes easy to recognise users, the product they have, the task they are executing and their purchase history for future references. We use this information for:
Managing your product orders, license activations, and renewals smoothly.
Providing helpful technical assistance and responsive customer support.
Keeping you informed about new updates, upgrades, and special offers (with the option to opt out anytime).
Continuously improving our software performance and making our website easier to use.
Meeting all necessary legal, regulatory, and financial requirements.
Understanding how our products are used to better align with your preferences and needs.
Protecting your account and data from fraud, misuse, or unauthorised access.
Shoviv never shares or discloses users’ information with any third-party site or with any other.
To protect and safeguard users’ data, we have security policies and checks.
We use industry-standard methodologies to protect users’ information from unauthorised access and disclosure.
We do regular malware scanning, and we always maintain our website updated and secured using all security measures.
However, if required by law or to protect our rights and users, we may share with legal authorities.
We (Shoviv Software) use OAuth authentication to use Gmail, contacts and calendars service for the application on your behalf, which may include viewing and managing your Google mails, calendars and contacts.
We do not store any of your Google data. We only transfer and process information based on valid user requests to access or transfer their data. We comply with a complete list of security standards defined by Google.
Customer and Licensing Data: Your information is kept only for as long as it’s needed to deliver our services and comply with legal requirements, usually for up to 7 years.
Support Data: Files or logs shared with our support team are securely removed within 30 days after your issue is resolved.
Marketing and Communication Data: We’ll hold on to your contact details only until you unsubscribe or request that we delete them.
Google’s privacy policy applies to accessing Google emails, contacts and calendars. You can view the Google privacy policy here: https://policies.google.com/privacy?hl=en-US .
Using and transferring of information that Shoviv software received from Google APIs to any other app will adhere to Google API Services User Data Policy, which includes only the Limited Use requirements.
We use cookies and similar tracking technologies to provide a smoother and more personalised browsing experience. These tools help us understand how visitors interact with our website, allowing us to make it faster, more intuitive, and better suited to your needs.
Cookies serve several important purposes, such as:
Remembering your preferences and sessions: Storing your login details, language choices, and other preferences so you don’t have to re-enter them each time you visit.
Analysing and optimising performance: Gathering insights about website traffic, page load times, and user behaviour to help us continually improve functionality and overall performance.
Enhancing marketing and personalisation: Supporting marketing, remarketing, and advertising efforts to ensure that the content and promotions you see are relevant to your interests.
You can manage or turn off cookies at any time through your browser settings. Please note, however, that doing so may affect certain features or limit your experience on our website.
In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act (DPDPA), you have several rights regarding your personal data and how it is used.
These include:
Right to Access: You can request access to the personal data we hold about you and obtain a copy for your reference.
Right to Rectification or Deletion: You may ask us to correct inaccurate or incomplete information, or to delete your personal data when it is no longer required.
Right to Restrict or Object: You can request that we limit or stop certain types of data processing, particularly in cases involving direct marketing or profiling.
Right to Withdraw Consent: You may withdraw your consent to receive marketing or promotional communications at any time.
Right to Data Portability: Where applicable, you can request that your personal data be provided to you, or transferred to another service provider, in a structured, commonly used, and machine-readable format.
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology advancements, or legal and regulatory requirements. Any updates will be clearly indicated by revising the “effective date” at the top of the policy.
Whenever significant changes are made, we will take appropriate steps to inform you — such as posting a prominent notice on our website or, when applicable, sending you a direct notification via email.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information and uphold your privacy rights. Your continued use of our products and services after any updates signifies your acceptance of the revised terms.
If you have any concerns about your data or want to alter any information, then feel free to write to us. We will resolve your concern with the utmost priority.
Write to us at support@shoviv.com or ping us through the live chat support facility.
